Delivery and Returns

Cut-Off Time for Orders

Subject to stock availability, all orders received before 2.30pm are disptached for next working day (Monday to Friday, excluding bank holidays). If products are out of stock we will get in touch to inform about lead time for delivery. Our couriers deliver Monday to Friday, 9am – 5pm. Unfortunately we can’t guarantee exact delivery times or dates.

Delivery Charges – Check our latest deals on Shipping

All delivery rates below are for UK Mainland only. For all other areas please contact us for delivery charge.

Plastic Coiled Pipe, Fittings and Valves (excluding Sanha, see below) – £16.50 (Ex VAT)

Plastic Pipe, fittings and valves including pipe lengths up to 6mt – £25.00 (Ex VAT)

Sahna Pipes and fittings are £16.50 (Ex VAT) for Groupage i.e 3 – 5 days and £40.00 (Ex VAT) for Overnight. Cut-off time for next day delivery is before 12.00pm midday and a have max. weight of 100 kilos. Pipe especially 6mt lengths are heavy to deliver, so orders under £2,000 will cost £400.00 (Ex VAT), again please contact us for more details.

Delivery will be made by UK national carrier. In the unlikely event that the shipment contains damaged packages or packages are missing, these must be documented on the driver’s consignment note.

Any missing or damaged items must be reported to us by e-mail within 3 days of the items being delivered.

Please note that we’re unable to send items out by Royal Mail post.

Typical Delivery Time

We aim to deliver for all products within 3 – 5 days, unless stated differently.

BANK/PUBLIC HOLIDAY DELIVERIES

National carriers do not operate on bank/public holidays. Should you require a delivery on a bank/public holiday, please ring us and we will do our very best to help you.

Return of Goods

No Goods delivered to the Buyer which are in accordance with the contract will be accepted for return without the prior written approval of the Seller in accordance with the Sellers returns authorisation procedure and on terms to be determined at the absolute discretion of the Seller.

If the Seller agrees to accept any such Goods for return the Buyer shall be liable to pay a handling charge of 25% of the sales value excluding VAT, with a minimum handling charge of  £25.00 depending on the value of the Goods. Such Goods must be returned by the Buyers carriage paid to the Seller in their original shipping carton.

Goods returned without the prior written approval of the Seller may at the Sellers absolute discretion be returned to the Buyer or stored at the Buyers cost without prejudice to any rights or remedies the Seller may have.

There are some products that due to their characteristics and return suitability are excluded from our returns policy and cannot be returned including pipe lengths and coils.

You have seven days from the receipt of goods to tell us you want to return something, after this time returned can’t be accepted.